Welcome to KIKS Support

Whether you're a host looking to maximize your rental income or a guest planning your next vacation, we're here to help you make the most of the Kiks platform.

Need direct help? Contact us at support@kiks.com

For Hosts

Getting Started

• Host Account Setup
• Property Upload Guide
• Self-Managed vs Kiks-Managed
• Host Onboarding Checklist

Property Management

• Listing Your Properties
• Property Photos & Descriptions
• Amenities Configuration
• Property Status Management

Bookings & Calendar

• Managing Bookings
• Calendar & Availability
• iCal Sync Setup
• Creating Manual Bookings

Pricing & Payments

• Setting Up Pricing
• Understanding Payouts
• Taxes & Surcharges
• Revenue Tracking

Integrations

• OwnerRez Integration
• PriceLabs Dynamic Pricing
• ChargeAutomation Setup
• Third-Party Calendar Sync

For Guests

Booking Your Stay

• How to Search Properties
• Understanding Property Details
• Booking Process
• Payment & Security

Managing Your Trip

• Your Booking Dashboard
• Communication with Hosts
• Check-in Procedures
• Booking Changes & Cancellations

Account & Profile

• Guest Account Setup
• Profile Management
• Favorites & Wishlists
• Booking History

Compliance & Safety

Regulatory Compliance

• Short-Term Rental Permits
• Municipality Requirements
• Compliance Reporting

Safety & Insurance

• Kiks Safety Standards
• $1M Liability Coverage
• Emergency Procedures
• Incident Reporting

Technical Support

Platform Help

• Dashboard Navigation
• Mobile App Guide
• Troubleshooting
• Browser Compatibility

API & Integrations

• API Documentation
• Webhook Setup
• Data Export

Quick Help

Most Popular

• Booking Help
• FAQ
• Cancellation Policies
• Payment Issues
• Contact Support

Emergency Support

• Booking Emergency: support@kiks.com
• Safety Issue: Call local authorities first, then contact us
• Payment Problem: support@kiks.com

Resources

• Best Practices Guide
• Market Insights

Can't find what you're looking for? Use the search bar above or contact our support team directly.